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Help Us Build a More Just, Equitable Healthcare System

Let’s build a better future together.

Social and health equity have always been central to Hennepin Healthcare’s mission. But we want to do more — and there’s no better time than right now. That’s why we launched an exciting, new planning process and have been working closely with the community to create a bold strategy for improving Hennepin Healthcare.

Centering Community and Lived Experience

We believe that your experiences and perspectives are critical for us to not only understand what needs to evolve, but also to develop equitable strategies for the future. That’s why we built an approach focused on your direct insights, ideas and thoughts.

In recent months, we connected with all parts of our community — patients, team members, local community members, as well as healthcare, business and elected leaders. We focused our learning on more deeply understanding the members of our community who receive care from us, have experienced discrimination or find it difficult to access healthcare.

We carried out these collaborative approaches because they represent the hard work that is needed to build a future of health and wellness that works better for all of us.

What Did We Learn Together?

Hennepin Healthcare, in partnership with Imagine Deliver, engaged and sought insights from the many people who comprise Hennepin Healthcare: team members, patients, Hennepin County residents, community, healthcare and business leaders, as well as local and state government officials.

We are excited to share an overview of the insights you shared with us.

Download our Learning Together | Engagement Insights Report Overviewopens PDF file to read a summary of phase 1 focused learning with our community. Watch and listen as the community shares visions of how to transform Hennepin Healthcare.

Learn more about our engagement efforts and how your insights are foundational to our plan for a more just and equitable healthcare system. Email [email protected]create new email to request a copy of the Insights Report Overview or sizzle reel video.

Common Questions

Hennepin Healthcare launched community engagement and future planning to create a more just and equitable healthcare experience in Hennepin County.

The community served by our healthcare system has been directly engaged to share thoughts, ideas and wishes for how they would like to receive healthcare. Collectively, we are now creating a vision for the future of Hennepin Healthcare that improves community benefit, access, outcomes and value.

This effort is centered around listening, learning, collaborating and creating new systems that integrate future organizational plans with the desires and goals of the diverse and vibrant community we are honored to serve.

This project welcomed and reached out to a variety of team members, including hourly workers, executive leaders, frontline care providers, patients and members of our community that have experienced discrimination or increased barriers when accessing healthcare. We also engaged broader community members representing public and private sectors who also want to build a future that includes excellent health for all.

Ultimately, community wisdom means that the lived experiences of patients, team members, families, neighbors and the community at large inform how Hennepin Healthcare cares for people in the ways they both need and want to seek and receive healthcare.

The Learning Together phase came to a close at the end of December. We are moving seamlessly into the Planning Together phase.

During this phase, we are selecting the approaches to future planning considered during Phase Two: Creating Together that have the greatest potential for achieving the needs and wishes shared by our community. We are creating a bold plan to deliver a more just and equitable healthcare system, closely evaluating analyzing what we what the community has shared with us during the Learning Together phase and evaluating the broader healthcare landscape and social influencers of health in Hennepin County.

Since Phase One, we  learned with and from over 1,130 community and team members in English, Somali, Spanish, Lao and Hmong through five different methods. We engaged these communities using both virtual and in-person methods including: key-informant (individual) interviews, small group discussions, community pop-ups, surveys and a community forum.

We are grateful to all who shared their time, energy, experiences and insights with us. We want to specifically thank our team members for your support of this project while simultaneously caring for our patients with great dedication.

We hosted two workshops with our Expert and Artist Design Team, one in person and the other virtual. During these workshops, our open discussions focused on creative solutions to achieve the vision that our community shared with us, dismantle injustices and create more equitable systems to improve healthcare.

In addition, we distributed pre-stamped postcards asking our community to share their artistic vision of what an inclusive and equitable downtown healthcare campus might look like. We collected 187 postcards from community members, patients, family members, loved ones and team members. The creative input from all postcards was carefully reviewed and will be incorporated throughout Phase Three of this planning process.

In late January through March, we will be creating opportunities for more team members to engage in the planning process. This will help us ensure our improvements are aimed at building a culture and employer environment based on team member input.

We will also continue to meet with our Expert and Artist Design Team. This group of health equity experts, healthcare professionals, community leaders and artists is working with physicians, leaders and other team members to envision how the insights gathered so far might be put into action.

The completed workshops to-date were energizing, dynamic experiences that fueled future-oriented ideas, creativity and problem-solving. Most importantly, the discussion sparked powerful ideas about how to achieve the vision that you and our community shared with us. The input gathered in 2021 provided a solid foundation to continue to explore potential strategies for how to achieve a more equitable and responsive healthcare system.

This planning process is just the first step in the transformation of Hennepin Healthcare. The next steps will take place over 2022-24 and involve the Board of Directors of Hennepin Healthcare, the county commissioners and the Hennepin Healthcare team in the development of a detailed implementation plan. Only after this implementation plan is completed will the multi-year rebuilding of the campus take place.

Please see our current updates page, Voices of Hennepin Healthcare blog series and sign up for our monthly newsletter from Jennifer DeCubellis, CEO of Hennepin Healthcare.

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