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Patient and Family Partners

We help patients and their families find healthcare resources.

Purpose

Patients and families are our focus at Hennepin Healthcare. The family includes immediate family members and/or designated significant others as identified by the patient. By including family members, patients will be able to communicate better with staff to improve their care.

Role

Our role is to offer input about patient care and organization processes. Patient and Family Partners may participate in activities such as:

  • Medical Center Committees
  • Excellence Councils
  • Focus Groups
  • Experience-Based Design Teams
  • Policy development
  • Designated committees or projects related to patient care
  • Patient safety issues

Expectations

The Patient and Family Partner:

  • can expect to have processes/terminology explained as needed, and debriefing after each meeting if requested,
  • will be given the name and contact information for an organization contact,
  • will be formally involved as applicable,
  • will be listened to and respected for their insight and suggestions,
  • can expect a safe environment to discuss concerns,
  • is requested to attend meetings or provide other input on a regular basis. Participation is voluntary and may be withdrawn at any time with notice. A minimum of a one-year commitment is desired and may be invited to attend educational sessions.

Criteria

The Patient and Family Partner:

  • will maintain the confidentiality of patient and organizational sensitive information,
  • will complete HIPAA privacy training and sign a confidentiality form,
  • will wear a name badge stating ‘Patient Partner’ as applicable after a background check in completed by Hennepin Healthcare Security Department,
  • can recommend potential Patient and Family Partners who were former adult patients or members of the community from diverse populations.

Contact

Kris Sherer

Patient and Family Partner Coordinator
[email protected]
612-873-4112

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