Volunteer Program: Emergency Department
About the Program
The Emergency Department Patient Experience & Enrichment Program (ED PEER) volunteers assist patients and staff in an emergency department setting. The ED PEER volunteer position is a rewarding and valuable experience for participants.
Program Roles
The following roles are available to ED PEER Program members:
- Team Center Volunteer - Round on patients, answer call lights, assist ED personnel in maintaining an efficient and welcoming environment
- Triage/Triage Treatment Volunteer - Assist triage nurses with patients waiting to be seen, escort patients to rooms in ED, assist with visitors and families, round on patients
- Experienced ED PEER volunteers have the opportunity to train for:
- Room Recorder - Record events as they happen in the Stabilization Room
- Potential leadership opportunities within the ED PEER program
- Opportunity to attend an educational weekly conference with nurses and medical staff
- Other tasks and special projects as needed
Why ED PEER?
In comparison to other hospital emergency department volunteer programs in the Twin Cities, the Hennepin Healthcare ED PEER program offers a more inclusive immersion into the environment of an emergency department. Hennepin Healthcare is Minnesota’s premier Level One Trauma Center and the busiest emergency department in the state. The ED PEER Program encompasses approximately 100 volunteers who are assigned to different areas throughout the emergency department and work closely with staff, patients, and other volunteers.
Volunteer Selection Procedure
Those with an interest should fill out the Adult Online Application. The rest of the application process will be explained in a follow-up email; once all the steps have been completed, a program coordinator will contact you to schedule an interview.
Volunteer Training
ED PEER volunteers will be required to attend a didactic orientation session scheduled by the Program Coordinator. To complete the orientation, volunteers will engage in a shadow shift with an experienced volunteer or staff member from the emergency department.
Requirements
- Commitment of 4 hours per week, for a minimum of 60 hours during each semester session
- Maintain work schedule online
- Stay current on mandatory training and remain up-to-date with health and vaccine requirements
- $10 hospital uniform fee
Qualifications
- High school diploma or G.E.D.
- 18 years of age at the time of application
- No felony convictions. Must successfully pass a background investigation.
- Complete the health screening process, as detailed below
Volunteer Services Office
Green Building, Level 1, Room 190
900 South 8th Street
Minneapolis, MN 55415
Application Process
Fill out and submit the online form:
We will then reach out to you with step-by-step instructions to proceed through the process. Feel free to contact us at any point if you have questions. We look forward to partnering with you!
Volunteer Selection Process
The rest of the application process will be explained in a follow-up email; once all the steps have been completed, a program coordinator will contact you to schedule an interview.
