How bad is the EMS staffing and diversity shortage, and how does Hennepin EMS want to solve it?

Sam Erickson, a paramedic, said that staffing shortages and a higher volume of calls led to paramedics and EMTs working around 10 to 12 hours of overtime each week. Because of that, EMS professionals have experienced more mental health struggles, according to Daniel Sebo, the deputy chief of staff at Hennepin EMS.