Your Safety is Our Priority
The safety and well-being of our staff, patients, and community is always our greatest priority. In addition to in-person clinic visits, Hennepin Healthcare offers video visits and MyChart E-Visit options to access the same expert care from the comfort and convenience of home.
For the safety of everyone, please be advised that all patients, visitors, and staff are required to wear a mask or face covering while inside our facilities to guard against the spread of COVID-19.
Video visits are scheduled appointments with your healthcare provider where you connect via the Hennepin Healthcare MyChart mobile app or Zoom app on your smartphone, tablet, or via a camera-enabled laptop or desktop computer browser. Throughout the appointment, you will be able to see, hear and speak to your provider and they will be able to do the same with you, similar to how Apple FaceTime and Skype video calls work.
MyChart E-Visits are an easy way to replace a non-urgent clinic appointment and receive online care from wherever you are. They are available for many clinical conditions, such as:
- Cold/flu-like symptoms
- Stuffy/runny nose
- Seasonal allergies
- Sore throat
- Sinus congestion
- Ear pain
- Red/itchy eyes
- Urinary problems
- Vaginal yeast infection
Simply sign in to your MyChart account and select E-Visit from the menu. You will be asked to complete a quick series of questions related to your symptom history. You can expect a Hennepin Healthcare provider to respond via secure message with a diagnosis and treatment instructions
E-Visits may be covered by your insurance. If your insurance company determines the visit to be a non-covered service, you are responsible for E-Visit charges. Our standard E-Visit charge is $50 although additional services or screenings could cause a change to the total charge amount.
If you have any health-related concerns or questions, you can always contact Nurse Telehealth at 612-873-6963, and one of our nurses can assist you.
Some of our clinics are "hospital-based" at Hennepin Healthcare. This means that some billing from a visit may not be covered by your insurance plan. We encourage you to check your insurance coverage before visiting a clinic for the first time. Your insurance may require that you meet your annual deductible and/or require that you pay a percentage of the bill rather than just an office visit co-payment. Check with your insurance company if you have any questions. Read our FAQs about hospital-based clinics to learn more.