The safety and wellbeing of our staff, patients, and community is always our greatest priority. Due to the current Coronavirus (COVID-19) pandemic, in addition to in-person clinic visits, Hennepin Healthcare is offering additional options to access the same expert care from the comfort and convenience of home.
For the safety of everyone, please be advised that all patients, visitors, and staff are required to wear a mask or face covering while inside our facilities to guard against the spread of COVID-19.
Video Visits are scheduled appointments with your healthcare provider where you connect via the Hennepin Healthcare MyChart mobile app on your smartphone or tablet, or via a camera-enabled laptop or desktop computer browser. Throughout the appointment, you will be able to see, hear and speak to your provider and they will be able to do the same with you, similar to how Apple FaceTime and Skype video calls work.
To find out if a Video Visit is appropriate for you at this time, please call 612-873-6963.
MyChart e-visits are an easy way to replace a non-urgent clinic appointment or certain urgent care visits and receive quick online care. They are available for medical concerns, such as:
- COVID-19 screening
- Cold/flu-like symptoms
- Stuffy/runny nose
- Sore throat
- Sinus congestion
- Red/itchy eyes
- Urinary problems
- Seasonal allergies
If you have any health-related concerns or questions, you can always contact Nurse Telehealth at 612-873-6963, and one of our nurses can assist you.
Find out who can get tested, get a list of our test locations, and learn how to prepare for testing.
Recent Community Exposure and COVID-19 Testing
If you think that you were exposed to COVID-19 during recent community gathering activities, we recommend that you self-quarantine for 14 days. This includes people who have participated in any large gatherings including but not limited to protests, community clean up and recovery efforts, vigils, neighborhood defense meetings, first responders, and others who responded to the event. If you have symptoms, please pursue testing right away. If you do not have symptoms, the earliest time we would recommend seeking testing is approximately 5-7 days after your suspected exposure, given it can take anywhere from 2-14 days after exposure to turn positive. If you have a negative result testing at 5 – 7 days, you can test again at 14 days.
Some of our clinics are "hospital-based" at Hennepin Healthcare. This means that some billing from a visit may not be covered by your insurance plan. We encourage you to check your insurance coverage before visiting a clinic for the first time. Your insurance may require that you meet your annual deductible and/or require that you pay a percentage of the bill rather than just an office visit co-payment. Check with your insurance company if you have any questions. Read our FAQs about hospital-based clinics to learn more.