The safety and wellbeing of our staff, patients, and community is always our greatest priority. Due to the current Coronavirus (COVID-19) pandemic, in addition to in-person clinic visits, Hennepin Healthcare is offering additional options to access the same expert care from the comfort and convenience of home.
For the safety of everyone, please be advised that all patients, visitors, and staff are required to wear a mask or face covering while inside our facilities to guard against the spread of COVID-19.
Video Visits are scheduled appointments with your healthcare provider where you connect via the Hennepin Healthcare MyChart mobile app on your smartphone or tablet, or via a camera-enabled laptop or desktop computer browser. Throughout the appointment, you will be able to see, hear and speak to your provider and they will be able to do the same with you, similar to how Apple FaceTime and Skype video calls work.
MyChart e-visits are an easy way to replace a non-urgent clinic appointment or certain urgent care visits and receive quick online care. They are available for medical concerns, such as:
- COVID-19 screening
- Cold/flu-like symptoms
- Stuffy/runny nose
- Sore throat
- Sinus congestion
- Red/itchy eyes
- Urinary problems
- Seasonal allergies
E-visits may be covered by your insurance. If your insurance company determines the visit to be a non-covered service, you are responsible for e-visit charges. Our standard e-visit charge is $50 although additional services or screenings could cause a change to the total charge amount.
If you have any health-related concerns or questions, you can always contact Nurse Telehealth at 612-873-6963, and one of our nurses can assist you.
Some of our clinics are "hospital-based" at Hennepin Healthcare. This means that some billing from a visit may not be covered by your insurance plan. We encourage you to check your insurance coverage before visiting a clinic for the first time. Your insurance may require that you meet your annual deductible and/or require that you pay a percentage of the bill rather than just an office visit co-payment. Check with your insurance company if you have any questions. Read our FAQs about hospital-based clinics to learn more.