young female patient talking to provider

Patient Billing

Healthcare expenses can be difficult to understand and afford, we’re here to help you make sense of your bill.

Due to a recent cyber-attack on our claims and coverage discovery vendor, Change Healthcare, there may be delays in patient billing.

We are working diligently to process and issue patient bills as quickly as possible. If you have any concerns or need an itemized statement, you can reach out via MyChart or to our Customer Service Department at 1-800-495-4915, Monday through Friday, 8:00 am - 4:00 pm.

Unfortunately, incidents like these may also lead to scammers attempting to take advantage of the uncertainty of this situation. Please know that Hennepin Healthcare is not currently calling or emailing patients about their bills, so if you are contacted by someone about your bill that appears to come from the hospital or an insurance company, please contact us or your insurance company directly to verify that it is real before providing any information in response. Please alert those who may be vulnerable to such tactics to be wary of this scamming risk.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

About My Bill

Providing our patients with the best quality and affordable healthcare

Thank you for choosing our facility for your healthcare needs. We are committed to providing our patients with the best quality and affordable healthcare. This information is intended to help you understand payment expectations. Please remember that it is your responsibility as a patient to know and understand your insurance benefits before being treated at our facility.

You are responsible for paying the balance left on your account after insurance, including co-payments, deductibles, co-insurance, and services not covered. In most cases, you will receive one bill which will list your hospital and physician services.

If you need assistance paying your bill, please see the Financial Assistance section below.

Insured Patients – Patients with insurance will receive a bill for the balances that are determined your responsibility by your insurance company, including co-pays, deductibles, non-covered services, and coinsurance balances.
Uninsured Patients – Patients without insurance will receive a bill for the total charges minus any Hennepin Plan discounts if applicable.

Billing Questions/Inquiries

Please contact customer service at 1-800-495-4915 for billing questions and inquiries. If you have a quick billing question, stop by our Clinic & Specialty Center location listed below for assistance. You can also email us at [email protected]; or log into MyChart and send us a message.

Pay your bill online

Access the MyChart website to pay your bill online.

Pay by Phone

Contact us at 1-800-495-4915
Monday – Friday, 8:00 am – 4:00 pm

Pay by Mail

Hennepin Healthcare
P.O. Box 860048
Minneapolis, MN 55486

Pay your bill in person

Clinic & Specialty Center
Patient Billing - First Floor, RM: A1.411

715 South 8th Street,
Minneapolis, MN 55404
Monday – Friday, 8:00 am – 4:00 pm

What your payments are used for

Payments received from patients, their insurance companies, or public programs are used to keep our medical center and mission alive. Hennepin Healthcare is owned and operated by Hennepin Healthcare System, Inc., a public subsidiary corporation owned by Hennepin County. Most of our funding comes from payments for health care services.

What If I Am Unable to Pay My Bill?

Financial struggles should not prevent you from seeking or receiving care. At Hennepin Healthcare, we are committed to ensuring access to health care for all. We will work with you to make sure you are able to achieve health and wellness.

Insured Patients

Please let us know if you are having a hard time paying your medical bills. We will help you explore options to find a solution that provides you with financial peace of mind. Please contact our customer service department at 1-800-495-4915.

  • Payment Plans
    You may be able to establish a payment plan, allowing you to pay for your healthcare services in smaller, more manageable amounts over time.
  • Hennepin Care Discount after Insurance
    You may meet with a financial counselor to determine if you qualify for a Uncompensated Care discount.

Uninsured Patients

If you are uninsured, please call 1-800-495-4915. We offer a variety of services that may help you pay for healthcare expenses. Find more information if you do not have insurance.

Hospital-Based Clinics

Many insurance plans pay for health care services provided in a hospital-based clinic differently than those provided in a doctor’s office. Your insurance may require that you meet your annual deductible and/or require that you pay a percentage of the bill rather than just an office visit co-payment. You should check with your insurance company if you have any questions. Read our FAQs about hospital-based clinics to learn more.