nurse with parent and child

Patient Billing

Healthcare expenses can be difficult to understand and afford, we’re here to help you make sense of your bill.

About My Bill

Thank you for choosing our facility for your healthcare needs. We are committed to providing our patients the best quality and affordable healthcare. This information is intended to help you understand payment expectations. Please remember that it is your responsibility as a patient to know and understand your own insurance benefits prior to being treated at our facility.

You are responsible for paying the balance left on your account after insurance, including co-payments, deductibles, co-insurance, and services not covered. In most cases, you will receive one bill which will list your hospital and physician services.

If you need assistance paying your bill, please see the Financial Assistance section below.

Insured Patients – Patients with insurance will receive a bill for the balances that are determined your responsibility by your insurance company, including co-pays, deductibles, non-covered services, and coinsurance balances.
Uninsured Patients – Patients without insurance will receive a bill for the total charges minus any Hennepin Plan discounts if applicable.

Payments and billing questions

Due to the COVID-19 pandemic, face-to-face patient billing services have been suspended. Please contact customer service at 1-800-495-4915 for patient billing inquiries.

Pay your bill online

Access the MyChart website to pay your bill online.

Pay by phone or by mail, and billing questions

Please contact us at 1-800-495-4915, Monday - Friday, 8 am - 4 pm. Pay your bill by mail by sending your payment to:
Hennepin Healthcare
P.O. Box 860048
Minneapolis, MN 55486

What your payments are used for

Payments received from patients, their insurance companies or public programs are used to keep our medical center and mission alive. Hennepin Healthcare is owned and operated by Hennepin Healthcare System, Inc., a public subsidiary corporation owned by Hennepin County. Most of our funding comes from payments for health care services.

What If I Am Unable to Pay My Bill?

Financial struggles should not prevent you from seeking or receiving care. At Hennepin Healthcare, we are committed to ensuring access to health care for all. We will work with you to make sure you are able to achieve health and wellness.

Insured Patients

Please let us know if you are having a hard time paying your medical bills. We will help you explore options to find a solution that provides you with financial peace of mind. Please call Aspirion at 1-866-421-7810 or email [email protected].

  • Payment Plans
    You may be able to establish a payment plan, allowing you to pay for your healthcare services in smaller, more manageable amounts over time.
  • Hennepin Care Discount after Insurance
    You may meet with a financial counselor to determine if you qualify for a Hennepin Care discount.

Uninsured Patients

If you are uninsured, please call Aspirion at 1-866-421-7810 or by email at [email protected]. We offer a variety of services that may help you pay for healthcare expenses. Find more information if you do not have insurance.

Hospital-Based Clinics

Many insurance plans pay for health care services provided in a hospital-based clinic differently than those provided in a doctor’s office. Your insurance may require that you meet your annual deductible and/or require that you pay a percentage of the bill rather than just an office visit co-payment. You should check with your insurance company if you have any questions. Read our FAQs about hospital-based clinics to learn more.