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Video Visits

Visit with a provider from the comfort of your own home

Hennepin Healthcare is excited to offer video visits as a convenient option for your care. Video visits are a safe and easy way to receive the same personalized care and expert answers without leaving home. Video visits are a great way to stay connected to your provider to meet your ongoing care needs.

What is a video visit?

Video visits are scheduled appointments with your healthcare provider where you connect via the Hennepin Healthcare MyChart mobile app or Zoom app on your smartphone, tablet, or via camera-enabled laptop or desktop computer browser. Throughout the appointment, you will be able to see, hear and speak to your provider and they will be able to do the same with you, similar to how Apple FaceTime and Skype video calls work.

Types of appointments available for video visits

Many types of care that you’re used to receiving in a clinic can be done with video visits. Here are some examples of the types of video visits you are able to schedule:

  • Primary Care – Common illnesses and injuries, coughs, sneezes, runny noses, sore throats, sinus problems, chronic disease management, mental health concerns, rashes, sleep concerns, nutrition and weight management and many more.
  • Pediatrics – Common illnesses and injuries, developmental and behavioral concerns, asthma, skin and rashes, headaches and many more.
  • OB-GYN – Prenatal and postpartum care, gynecologic care including birth control
  • Specialty care – Video visits are available with many specialties such as cardiology, dermatology, neurology and more. We also offer video visits for follow-up care and ongoing management of chronic conditions.

It is still necessary that you schedule an in-person clinic visit for such things as pre-op physicals, pediatric well-child checks (physicals), adult physicals requesting pelvic exams or pap smears, and procedures. If you are still unsure if a video visit is appropriate for your care needs, please call 612-873-6963.

Should I make a video visit for my care? 

To find out if a video visit is right for you at this time, call our appointment line

Call 612-873-6963

Getting Ready for Your Video Visit

Here are some instructional tools for you to use when you have video visit. We recommend taking a look at these instructions prior to the time of your appointment so you are ready to go at the time of your appointment.

Video Visit Instructions for MyChart Users

Need a MyChart account for your video visit?

Sign up for a MyChart account

Video Visit Instructions for Zoom (non-MyChart)

Step-by-Step Instructions

English | Spanish | Somali

Nurse Telehealth Support

If you have any health-related concerns or questions,

you can always speak to a nurse on the phone through Nurse Telehealth. Call 612-873-6963.

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