About Your Visit
What can I expect when I come to an appointment?
At your first appointment, you will meet your medical provider, one of the most important relationships you will establish here in Positive Care. They will provide you with a complete physical check-up and ask you about your medical history. You will also have blood drawn, either in the clinic or in the lab. The results of these blood tests are usually ready when you return for your next appointment. You may also meet with the social worker at your first appointment. She will help you with insurance coverage and other resources. She is an important advocate for you within the clinic and will work on your behalf. Feel free to have her paged by the front desk with any questions or concerns. Please come to the clinic 15 minutes before your appointment time. The patient services coordinators will help you check in, and may ask you to verify personal information such as your social security number, address and insurance information. They will also help you fill out any forms required. We want you to feel comfortable, so please let us know if you have any needs. At your follow-up appointments, you will see your medical provider. You may also meet with the other members of your care team such as the pharmacist, dietician, health educator, chemical/mental health staff, case manager, or benefits counselor.
There may be times when you will be scheduled specifically to see a nurse. Scheduled nurse visits are required for injectable medications (medications that are given through a needle), breathing treatments, dressing changes and for certain tests. These appointments are important to keep. If you will be unable to keep a scheduled nurse visit, please call 612-873-2700 to reschedule. We can best serve you in a timely manner if you schedule your appointment. If this is not possible, sometimes you can be seen by a nurse without a prior appointment. Some skin tests and shots can be handled on a “drop-in” basis, any time Monday through Friday between 8 am and 3:30 pm. Avoid lunchtime because there aren’t any nurses available, and know that the wait times can be longer without a prior appointment. If you are going to drop in, early morning is the best time.