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Quality and Safety

Hennepin Healthcare is committed to providing patients with the highest quality care in the safest and most effective way possible. Continued focus on creating systems and a culture that support both quality and safety are critical to transforming care throughout our system.

Our Focus

In 2021, the areas we are focusing on are:

  • Lowering mortality rates
  • Reducing harm
  • Decreasing readmissions to the hospital
  • Minimizing staff injuries
  • Improving preventive care and chronic disease management rates

Patient Satisfaction

Patient satisfaction is an important quality measure in regards to the care and services that patients receive. Hennepin Healthcare is dedicated to providing access and excellence in patient services, resulting in high levels of patient and family satisfaction. We will continue to partner with our patients and families in order to best understand and meet their individual care needs.

We continually gauge our performance through patient satisfaction surveys, which help us continually enhance improve the patient and family experience.

Patient Representatives

Patient Representatives provide resources for patients and visitors who have questions or concerns about hospital and clinic services. You can contact one of our patient representatives from 8a – 4:30p, Monday through Friday by calling 612-872-8585, or via email at [email protected].

The following resources provide additional information regarding healthcare quality and safety:

Lown Institute Hospitals Index

Quality Check

Minnesota Hospital Association (MHA)

MNHealthScores

Institute for Clincial Systems Improvement (ICSI)

Board of Directors

Commitment to Diversity

Community Involvement

Executive Leadership

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