patients with doctor shaking hands, quality and safety, highest quality of care, safe care, patient safety, quality patient care

Quality and Safety

Hennepin Healthcare is committed to providing patients with the highest quality care in the safest and most effective way possible. Continued focus on creating systems and a culture that support both quality and safety are critical to transforming care throughout our system.

Our Focus

Our focus improvement areas include:

  • Reducing length of stay
  • Increasing access for patients
  • Reducing patient harm, specifically pressure injuries
  • Improving preventive healthcare and management of chronic diseases
  • Reducing employee injuries
  • Improving the patient’s experience
  • Decreasing the use of agency staff and overtime

Patient Satisfaction

Patient satisfaction is an important quality measure in regards to the care and services that patients receive. Hennepin Healthcare is dedicated to providing access and excellence in patient services, resulting in high levels of patient and family satisfaction. We will continue to partner with our patients and families in order to best understand and meet their individual care needs.

We continually gauge our performance through patient satisfaction surveys, which help us continually enhance and improve the patient and family experience.

Patient Representatives

Patient Representatives provide resources for patients and visitors who have questions or concerns about hospital and clinic services. You can contact one of our patient representatives from 8a – 4:30p, Monday through Friday by calling 612-872-8585, or via email at [email protected].

The following resources provide additional information regarding healthcare quality and safety:

Lown Institute Hospitals Index

Quality Check

Minnesota Hospital Association (Facebook)