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Frequently Asked Questions

As a new employee at Hennepin Healthcare, you may have a number of questions. View the following frequently asked questions about new employment.

Have I completed all of my onboarding tasks?

It is important that you read all of the tasks and follow any action items listed on each page.  Here is a checklist of the most commonly missed tasks:

  • Create a Ready Set account following the instructions on the Health Assessment Information task page
  • After you have created a Ready Set account, call Occupational Health and Wellness to set up your in-person appointment
  • Under 1-9 information click the Next Task button to initiate your I-9 email
  • Complete a DHS application (if applicable)
    1. Instruction form is located in the task page DHS Background 2.0 - HCMC
  • Take your DHS authorization letter to an acceptable fingerprint location (if applicable)
  • Make sure all of your completed tasks are marked as complete. The number on the left-hand side shows x/x tasks completed

When should my tasks be completed?

All tasks MUST be completed the Wednesday before your start date.  If you need additional time to complete your tasks, you must reach out to your talent acquisition specialist for approval. Failure to complete your tasks prior to the Wednesday before you start could result in a delayed start date or rescinding of your employment offer.

How do I set up my Ready Set account?

To create a Ready Set account follow the instructions on the Health Assessment Information task page.

Where do I find the codes I need to enter to set-up my Ready Set account?

They are located on the Health Assessment Information task page

What is the number to Occupational Health and Wellness?


What happens if I do not receive the I-9 completion email?

Make sure that you have hit the complete button on your I-9 Information task page.

What if I am locked out of DHS or do not remember my login or password?

First, try the forgot password option, if that does not work, you will need to contact DHS directly at 651-431-6625.

What If I have been fingerprinted before?

If you have previously been fingerprinted, you will still need to create an account.  To do so, follow steps 1-4 on the DHS 2.0 instructions form –HCMC, located on the DHS Background 2.0 task. Your application will be processed by DHS and they will determine if new fingerprints are required.

How do I know if I need to be fingerprinted?

The application is usually processed the following business day, if fingerprints are required, you will receive an authorization email.  That authorization email will have the list of acceptable locations as well as the authorization number that needs to be presented at the time of fingerprints. If you do not receive an email you can either log into your DHS account to view the status or call your talent acquisition specialist for assistance

Where is New Employee Orientation located?

Orientation will take place at the Clinic and Specialty Center in the Stillman Conference Room, which is located on the first floor.

Where do I park for orientation?

We provide you with a complimentary parking voucher for the Hennepin Healthcare Parking Ramp – Entrance is 615 South 6th and 614 South 7th Street (located between Park and Portland). You will receive this voucher during your first day of orientation.

What should I wear to work?

All employees are required to dress in either professional attire or scrubs (if scrubs are your day-to-day uniform). Jeans and leggings are not allowed.  Please review the dress code policy.  For more specifics, ask your manager on day 1 of orientation if they have not reached out to you.

Note: As a friendly reminder, Hennepin Healthcare is a scent-free and smoke-free facility.  Please refrain from wearing any perfumes/ fragrances or smoking while on campus.

When will I receive my scrubs?

Your manager will provide this information on Day 2 of Department Orientation.

How often will I receive a check?

We are paid bi-weekly.

Where can I view my paycheck?

You will learn about this during New Employee Orientation.


Human Resources

HR Solution Center

612-873-4748 (HR4U)