Coronavirus (COVID-19) Information
Your health is our number one priority. We understand the uneasiness everyone is feeling and we are working hard to prevent the spread of the virus and to protect our patients, our staff, and our community. Hennepin Healthcare is committed to providing the information you need to stay healthy. Stay connected by visiting our Here for Life blog and Dr. David Hilden’s Healthy Matters “Doctors Diary".
Prevention, symptoms, & treatment
Appointments & Procedures
e-visits, Video Visits and more
Changes on our campus
Visitor policies and entrances to use
Support from our providers
We have compiled a variety of state, national and local resources in multiple languages about topics like COVID-19, prevention, health concerns, mental wellness, and where to find support for food, housing, and other services.
Multilingual Resources - resources in multiple languages including Spanish, Somali, Hmong, ASL, and more.
It’s a novel virus that gives you a fever, makes you cough, and impacts your breathing. “Novel” means that this particular virus has never been seen before in human populations.
There is not a specific medication to treat COVID-19. But some over-the-counter medications may help relieve fever and/or cough.
All non-essential/non-emergency visits to our facilities are being canceled until further notice. Your provider will determine what is best for your care and you will be contacted by the clinic or hospital if it is necessary to cancel, or if they would like to schedule you for a video visit. If you need to make an essential appointment, or if you have questions about a future appointment, please call 612-873-6963.
If you have diabetes or another chronic condition, it is very important you keep managing your health. Contact your doctor, who will help you decide the best way to get treatment or advice. Hennepin Healthcare doctors are still seeing patients in person. They are also working with patients through phone calls or through video visits.
If you do not have a regular physician, please call our helpline at 612-873-6963 for further information.
No. First, we may not know for certain where the virus originated until the pandemic is over. However, there is no excuse for designating a “nationality” for the virus. Hennepin Healthcare is opposed to this kind of labeling, which can result in blaming and shaming individuals and racial groups. Please don’t do this – we need each other!
We endorse the concept of “physical distancing” as a way of keeping people safe. This means acting as if you already have the virus, which can serve as a protection for you and others. However, we need to maintain SAFE SOCIAL CONTACT with family and friends. Do your best to use the internet and other digital tools to stay connected to those who care about you.
For too long, communities of color have been isolated and distanced from each other. This has caused a number of inequities in healthcare – inequities that can be harmful to people of color. We want to use every tool we have to remain connected to family and friends.
For more information about safe social distancing visit the Centers for Disease Control (CDC) website.
While social distancing is an important practice, we also recommend wearing a mask while in public places.
If you do not have access to a mask, you can make one at home. The CDC has helpful information to how to mask and how to make one. Visit Use of Cloth Face Coverings to Help Slow the Spread of COVID-19.
Our emergency room is prepared to take care of the most critically sick or injured people in our community. The symptoms of COVID-19 are fever, cough, shortness of breath, and muscle aches. These symptoms can often be managed at home. If you have any questions about whether or not you should be seen, you can call us at 612-873-6963.
Call your physician or reach out to us at 612-873-6963 and we will help you via our nurse helpline. Most of all, please maintain a positive attitude and do not allow yourself to panic. For information about symptoms visit the CDC COVID-19 website.
We are committed to testing as many Minnesotans as we are able, consistent with the Minnesota Department of Health’s guidance on testing requirements. Currently, we are able to test anyone who is experiencing symptoms of coronavirus as well as those who have no symptoms and who:
- Have been in direct contact with someone who has COVID-19
- Work for critical services such as public works, mass transit, grocery stores, food processing, and others.
- Have participated in recent community activities, including protests, community clean up and recovery efforts, vigils, neighborhood defense meetings, first responders, and others who responded to an event.
The gross charge for a COVID-19 lab test is $218.00 total ($162.00 for the test and $56.00 for the collection). The gross charge for the antibody test is $105.00. This is the list price; contractual insurance rates or discounts are not included in this amount and they do not indicate out of pocket costs. At this time, Hennepin Healthcare is not collecting copays for these tests. For more information on testing prices, access the Costs of Care page.
Going for a walk while maintaining 6 feet of physical distancing from others can be healthy. But, please avoid overcrowded beaches and pathways. Do not speak face-to-face with anyone without maintaining a distance of 6 feet. In addition to maintaining distance, wear a mask if you are able to when going to locations where it is hard to maintain the recommended distance. If you follow these guidelines, you may be able to remain healthy.
There are many sources for food support available through Hennepin County and community food shelves. Please see our food resources page.
Unfortunately, you may not be able to see family and friends directly. We have made iPads available so that visitors can maintain a safe distance from those who are ill and still be in touch. While this is not an ideal solution, it is driven by a desire to maintain health and safety.
According to new national guidelines, ALL people over the age of two and without breathing problems should wear a cloth face covering that covers both the mouth and nose when they go out in public. Individuals can be contagious even before they have symptoms. Wearing a face covering can protect others in case you are infected. When everyone wears a face covering, we are protecting one another. Masks designed for healthcare workers should be reserved for their use. Even when you wear a face covering, people should continue to keep at least six feet between yourself and others.
Yes! There are many people asking about donating homemade cloth masks. These masks can still be used by the hospital or clinic workers who do not work directly with patients. If you would like to make and donate homemade cloth masks, you can find an approved pattern and how to donate, here. If you have any N95 masks, Hennepin Healthcare welcomes those donations as well.
COVID-19 Basic Needs Impact Survey
COVID-19 Basic Needs Impact Survey: Taking the pulse of the pandemic
COVID-19’s rapid arrival in Minnesota in March 2020 created many changes in our community. During this time, we created a phone-based survey to better understand the needs of our primary care patients, especially those at highest risk of poor outcomes, and to inform how we care for our community during COVID-19.
Between May 11-June 12, 2020, nearly 400 adult primary care patients reflected on their experiences with the arrival of COVID-19 and resulting social and economic impacts.